LEGAL

Terms of Service

For individual users

Version 1.5 · Last updated August 2026

Are you an employer? See Employer Terms Privacy Policy

1. About Congruo

Congruo AI Ltd ("Congruo", "we", "us", "our") is a company registered in England and Wales (Company Registration Number: 17175556), whose registered address is 53 Fiador Apartments, 21 Telegraph Avenue, London, United Kingdom, SE10 0TH.

Congruo is an AI-powered workplace culture intelligence platform. These Terms of Service ("Terms") govern your use of our platform at congruo.io and app.congruo.io (the "Platform").

Questions: support@congruo.io

2. Eligibility

To use the Platform you must be at least 18 years old, have legal capacity to enter a binding contract, and not be prohibited from using the Platform under applicable law. By creating an account you confirm you meet these requirements.

3.1 Account creation

You agree to provide accurate and complete information, keep it up to date, keep your password secure, and notify us at support@congruo.io immediately if you believe your account has been compromised. You are responsible for all activity that takes place under your account.

3.2 Terms and Privacy Policy acceptance

By creating an account, you confirm you have read and agree to these Terms and our Privacy Policy at congruo.io/privacy. This is the single acceptance step required at sign-up.

Before your assessment begins, you will see a data disclosure screen explaining:

  • Your responses to the Wellbeing and Mental Health dimension may relate to health-related topics
  • If your responses indicate significant distress, a welfare flag will be created — this records only a severity level and no conversation content
  • If your employer subscribes to an upper tier of Congruo, your conversation content may be analysed alongside other employees for themes and patterns to enrich your employer's culture intelligence. Your individual responses will NEVER be quoted, attributed, or identifiable in any employer-facing output

Proceeding past this screen constitutes your explicit consent to all of the above. You may withdraw consent at any time by deleting your account.

3.4 Check-in with Congruo

When you complete a Check-in with Congruo reassessment, the data disclosure screen is shown again and you give fresh explicit consent before each Check-in begins. Each Check-in is treated as a new session.

Towards the end of your assessment, you will be asked conversationally:

This question covers marketing emails only — product emails such as your personalised culture insights, score change notifications, and company activity alerts are part of the service and do not require this consent.

A confirmation email is sent immediately after your choice, confirming what you have selected and providing a link to the preference centre where you can update your preferences at any time. You can also manage your email preferences at any time from the chat or via your account settings.

4. The Free Service

Creating an account and completing a culture assessment is free of charge. Optional paid Premium features will be clearly described and priced at the point of upgrade. We will never charge you without your explicit consent.

5. The Assessment

5.1 How it works

The Congruo assessment is a conversational AI experience lasting approximately 15 minutes. A large language model guides you through a structured conversation across 13 culture dimensions. Your responses are analysed to generate your Personal Congruence Score.

5.2 Distress Protocol

Congruo AI Ltd monitors assessment responses for signs of significant personal distress. This is a welfare measure, not a performance metric. If your responses suggest you may be experiencing distress, the platform provides supportive resource signposting. In the most serious cases, both founders are notified by email so that human oversight can take place.

A distress flag records only the severity level and session reference. No conversation content is stored in connection with a flag. Flags are never visible to employers under any circumstances.

5.3 Honest participation

You agree not to provide intentionally false or misleading responses, complete an assessment on behalf of another person, use automated tools to interact with the assessment, or attempt to manipulate scores or company culture profiles. Breach of this obligation may result in account suspension.

5.4 What your score means

6. Work Email Verification

At the end of your assessment, we will ask you to verify your employment. Verification links your assessment to your employer's culture profile and ensures your responses count toward your company's culture data. Without verification, some platform features will not be available to you.

You may verify your employment by one of the following methods:

  • Work email address — a verification code is sent to your work email
  • LinkedIn — authenticate with LinkedIn and we extract your current employer name only
  • SMS — a verification code is sent to your phone number. A quick identity check may be carried out when verifying by SMS to confirm you are a real person.

7. Incomplete Assessments

If you create an account but do not complete your assessment, your account and your partial assessment are retained for the duration of your account, so you can return and finish at any time. We do not delete an unfinished assessment on a timer, and we do not send a reminder sequence.

You can delete your account at any time — see Section 8.

8. Account Deletion

You may request deletion of your account at any time by contacting privacy@congruo.io. We complete deletion within 30 days of your request.

A confirmation email will be sent to you immediately after deletion making clear that the deletion is permanent and that your scores and history cannot be recovered. If you did not request this deletion, contact support@congruo.io immediately.

9. How Your Data is Used

Your individual assessment data is private to you. Employers who subscribe to Congruo see only aggregate, anonymised culture scores across their workforce — never individual results in identifiable form.

On LEARN and TRANSFORM employer subscription tiers, employers may also receive AI-generated thematic summaries derived from aggregated, pre-processed employee conversation data. Your individual responses will NEVER be quoted, attributed, or identifiable in any employer-facing output.

For full details of how we use your personal information, please read our Privacy Policy at congruo.io/privacy.

10. Score Cards and Sharing

You may choose to share your culture profile via a Score Card. Your Score Card shows your dimension scores and overall Congruence Score only. It does not include your employer name or any personally identifying information.

You can stop sharing a Score Card at any time by revoking the individual link through the Shared Score Cards section of your account settings. All shared links are automatically deactivated when your account is deleted. A note is shown when generating a share link reminding you that you can stop sharing at any time.

By sharing a Score Card, you are choosing to make those scores visible to the recipient. Congruo cannot control how shared Score Cards are used or further distributed once you have shared them.

11. Your Email Communications

Congruo AI Ltd sends three categories of email:

11.1 Transactional emails

These are sent as part of delivering the service and cannot be opted out of. They include: assessment completion confirmation, verification codes, billing receipts, password resets, account deletion confirmation, and the incomplete assessment reminder sequence.

11.2 Product emails

These are a core part of the Congruo service and are sent based on your assessment data and account activity. They include: personalised culture insights, score change notifications at your verified company, company assessment activity alerts, and periodic Congruence Score summaries. AI-generated personalised content is used to make these relevant to you.

You can manage the frequency of product emails (real-time, weekly, monthly) via the preference centre or from the chat. You cannot fully opt out of product emails as they form part of the service you have signed up to.

11.3 Marketing emails

These are sent only where you have given explicit consent at the end of your assessment. They include: product updates, new features, upgrade prompts, and the broadcast newsletter. You can withdraw marketing consent at any time via the preference centre, from the chat, or by contacting privacy@congruo.io. Withdrawal does not affect your access to the platform.

12. Acceptable Use

You agree not to violate any applicable law, infringe intellectual property rights, attempt unauthorised access to the Platform, interfere with the Platform or its servers, use the Platform in a way that could damage the integrity of culture profiles or the Distress Protocol, or use the Platform to collect information about other users. We reserve the right to suspend or terminate accounts that breach these requirements, without notice in serious cases.

13. Intellectual Property

The Platform, culture framework, assessment methodology, and underlying technology are owned by or licensed to Congruo AI Ltd. Your personal assessment responses and results are yours. You grant us a limited licence to process that information for the purposes described in our Privacy Policy. The 13-dimension Culture Intelligence Framework is proprietary to Congruo AI Ltd and may not be reproduced, adapted, or commercialised.

14. Disclaimers and Limitations of Liability

14.1 No professional advice

Congruo AI Ltd is an information and matching tool. Nothing on the Platform constitutes legal, employment, psychological, or professional advice. The Distress Protocol is a welfare signposting mechanism — it is not a clinical service and does not constitute mental health advice or treatment.

14.2 Service availability

We do our best to keep the Platform available but do not guarantee uninterrupted access. The Platform is provided "as is" without warranties of any kind.

14.3 Limitation of liability

To the maximum extent permitted by law, Congruo AI Ltd will not be liable for indirect, consequential, special, or punitive damages. Our total liability to you will not exceed £100 or the amount you have paid us in the 12 months preceding the claim, whichever is greater. Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

14.4 Employer decisions

Congruo AI Ltd is not responsible for decisions made by employers based on Congruo data. Congruo data must not be used for individual employment decisions.

15. Changes to These Terms

We may update these Terms from time to time. We will give you reasonable notice of material changes by email or via a prominent notice on the Platform. Continued use after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage you to contact support@congruo.io before pursuing formal proceedings.

17. Contact